Open Objects’ Managed Services are run from a highly resilient server infrastructure spread across multiple clusters and in two geographic locations.
The web hosting facility includes multiple redundant firewalls and load balancers, to ensure optimum service uptime and no single points of failure. All managed services are supported by a service level agreement, so you can exactly specify the level of service that you require. By entrusting your service hosting to Open Objects you immediately get the benefit of an experienced partner able to provide high levels of service expertise, including 24×7 technical support cover. The cost of using the managed service environment is often significantly less than it would be to maintain similar levels of service ‘in house’.
Open Objects will provide complete lifecycle management of the service from initial demos, through to implementation, ‘go live’, day-to-day operations and future upgrade iterations. We can also provide development server and staging server environments to support your live services. We believe that managed services for a customer should not equate with loss of control. We aim to relieve you from the day-to-day routine service administration tasks, so you have more time to focus on the real issues that your solution is intended to solve.
Open Objects managed services are provided ‘all in’ without hidden extras, so you can easily budget and plan your services. Service ‘tweaks’ and changes are turned around swiftly by our client services technical team. We provide you with named contacts and account managers who will soon become a trusted part of your team.
For our customers the benefits of the managed service approach are substantial;
- reduced customer infrastructure cost – since the whole solution runs on Open Objects hardware and bandwidth there are virtually no direct infrastructure costs for the customer. Since we run so many customer’s solutions in this way, the incremental cost of adding new customers is relatively low, so we are able to pass on this cost saving in lower prices to customers. In nearly all cases, the cost to the customer in running the solution in this way is very significantly lower than it would be if the solution was installed locally.
- focus on your business – with Open Objects handling the day-to-day routine technical operation of the solution (including 24×7 support) customers’ resources are freed to focus 100% on the business purpose of the solution.
- rapid release of enhancements and improvements – we are constantly developing enhancements and improvements to the service in response to feedback from customers. The managed service environment includes a full online development and staging environment where we can ‘preview’ enhancements to you or your own requests for specific changes. This can result in dramatically shortened implementation times for service updates and upgrades, when compared to locally installed solutions. In a world where business agility marks out the winners, this is a framework lends itself to a very responsive service.
For more information about using Open Objects managed services or any other web hosting requirement please email Open Objects (sales@openobjects.com) or phone us on 01223 422200.